Welcome to Support Services

  • Helpdesk Logo

    Waco ISD Support Services provides a single point of contact for technology support to all the district’s campus and administrative locations. We are here to communicate, educate, encourage and empower staff to understand and use technology in their work and their classroom.


    Support Services Technicians perform the following

    • Install, troubleshoot, and repair computer and printer hardware
    • Install, troubleshoot and maintain software
    • Make recommendations and provide standardized purchase information for hardware and software
    • Troubleshoot video projectors, scanners, and document cameras
  • Contact Us

    • 112 South 6th Street
    • 7:30 A.M. - 5:00 P.M., Monday through Friday
    • Ext. 2308
    • helpdesk@wacoisd.org

Joseph Jacobs

  • Joseph Jacobs

        Support Services Coordinator

        Supervise Field and Helpdesk Technicians

        Manage District Hardware and Software

        Recommend District Technology Standards

        Provide Pricing for Technology Equipment


  •  Stacy Felkner

      Brian Gamboa 

    Stacy Felkner Field Technician:




     Waco High

    Brian GamboaField Technician:

     Bells Hill

     Provident Heights

     Dean Highland

     Brooke Ave.

     West Ave.


    JT Reavis

      Mason Weadock

    Steve Briggs Field Technician:





     Challenge/PD/North Waco



    Brian Gamboa Field Technician:


      Julie Norton  Kathy Hill 

    No Photo Field Technician:


     Alta Vista



    Kathy Hill Field Technician:


     G.W. Carver

     J.H. Hines


     Cedar Ridge


      Brandon Lee    Harold Jones

    No Photo Helpdesk Technician:

     Help Desk



     Tech Website

    No Photo Helpdesk Technician: 

      Help Desk

      Regan Glinksi

       Stephanie McCormick

    No Photo Field Technician:

    No Photo Field Technician:

       Clyde Williams 

      Angela Maldonado
     No Photo Field Technician: No Photo Field Technician: